News

Live Product Upload Down

I get an error message with Live Product UploadHope you’re not trying to upload a feed to Microsoft’s Live Products shopping service this morning because it’s down. I get a Runtime Error if I try to access the upload page at http://productupload.live.com/.

I suspected something funky earlier this week. I set up an account for my client, FramesDirect.com, and uploaded a rather large feed, something like 25,000 products (hey, it’s a huge site with LOTS of eyewear products). According to Live Products, which is much like Google Base and even will accept a Google Base feed, it can take up to 36 hours for the feed to be live. This was on Monday and late Friday night the upload still showed “processing” as the status. Thirty-six hours, huh?

No word yet on what is happening.

Hope I didn’t break it. šŸ˜‰

Update: OK, Live Product Upload appeared to go back up around noon Pacific Time. However, the feeds I uploaded on March 10 are still showing “processing” today, March 15.

Again, so much for the “36 hours” mentioned on the site. You’d think if there were problems with the feeds, which have to be refreshed every 30 days, Microsoft would at least alert me to them.

Sheesh. I know it’s free, but most aggravating.

Update #2: Whoops! Checked at 5:15 p.m. Pacific time Saturday and it’s giving that Runtime Error again.

Update #3: Looks like it’s back up, but it’s been seven days since I uploaded my client’s feed and it STILL says “processing” in the Product Upload control panel. I filled out the feedback form requesting an explanation at Day 6, but no word back yet.

Up to 36 hours my ….

Update #4: Turns out Microsoft did respond. I found it in my spam folder, but the remedy is a pain and might turn into a major project. Google Base feeds are supposed to work with Live Product Upload, but now I’m being told to cut the feed into smaller chunks and see if that works. The feed is something like 25,000 products. This is pretty lame, Microsoft.

Update #5: I split the feed into two and uploaded both over a day ago. I’m looking at the Live Product Upload control panel now and it shows these and the two earlier March 10th full uploads as still processing (I’d delete them, but there doesn’t seem to be a way to do so). This is getting old…

Update #6: …really old. Splitting the feed into two equal parts had no effect. Still says “Processing” as do the two feeds I uploaded on March 10. If we have to split this baby into a dozen pieces to upload it every month, we might pass. I sent an e-mail back to Live Product Upload support. I’ll let you know what they say.

Update #7: It took two weeks, but after a few e-mails to support, the tech folks at Microsoft got the feeds up and live. Now that they’re up, I need to make some changes and upload again. Problem is, I’m getting that Runtime Error in ‘/’ Application error again! Sheesh!

Standard

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s