My area recently suffered an all day service failure with Timer Warner Cable. Everything was down – TV, Internet, VOIP phone – all of the services offered by the media giant. Fortunately for me, it happened on a weekend. Otherwise I would have been screwed as I work from home and do everything over the Internet and phone.
I was furious to think that a company that pushes the hell out of their bundled one-stop package would allow itself to be put in this position (Like they’d have a redundant backup of some kind). All of their customers in the area were without these services. It’s bad enough to have TV down, but if you bundle your services with one company, EVERYTHING goes down in an outage. No TV, no Internet and no telephone.
I currently get high speed Internet and TV from Time Warner. I don’t use their phone service. My VOIP is through Packet 8, but without Internet, I was without my telephone, too.
So, I got to thinking. Like investing, it is probably a good idea to diversify your communications services.
Yes, you might save a few bucks with a bundle, but you run the risk of being without all telecom services in an outage such as what my area went through (and it was not the first time).
So, I’m looking at breaking up these services. I’d like one source for Internet, another for television programming and one for telephone. I am fortunate enough to be in an area where I can get an alternative to all of these (not so fortunate to have fiber optics like Fios yet, though). It could be a mixture of basic cable from Time Warner, DirecTV for premiums, DSL and cell phone service (using VOIP as a backup rather than primary service) or other mashups.
Whatever, I am determined not to let any company put me into the position of having NO service because of a single outage. For me, the teensy savings offered with such a bundle is not worth the potential inconvience or frustration.
Rant over. 😉